Terms of service

Good Egg & Co. | Terms of Service

1. About Stop and Chat

Good Egg & Co. is a Canadian sole proprietorship based in British Columbia. These terms apply when you use goodeggand.co or book Stop and Chat. “We” means Good Egg & Co. “You” means the person making the booking. Please share the session rules with anyone attending under your booking.

Stop and Chat is a one-time, paid conversation with Georges by phone or video. You choose what you’d like to talk about, within the conduct rules below. We offer friendly conversation and company. Sessions do not provide therapy, counselling, crisis support or professional advice.

2. Who can book and attend

You must have reached the age of majority where you live to book a session. If you book for your child who is under the age of majority, you must attend and remain on the call with them throughout. Please use your own contact details when booking for your child.

We welcome international bookings. Availability depends on the appointment times and checkout options offered when you book.

3. Booking and payment

Choose a 30-, 60- or 90-minute session and an available appointment. Review the date, time, time zone, session length, price, currency and applicable taxes before paying. Payment is due at checkout. Each appointment is a separate session, with no recurring charge. Please provide accurate contact details so we can send your confirmation and connection instructions.

If you pay and your chosen time becomes unavailable, your payment remains valid. You may choose a new appointment at no extra charge, full booking credit or a full refund.

4. Changing or cancelling your appointment

To change your time, email hi@goodeggand.co. To cancel, use the cancellation link in your booking confirmation or email the same address. Notice is measured from when you submit the cancellation or send your request to the scheduled start of that appointment. After a cancellation, we’ll contact you about the options available under the rules below.

• At least 24 hours before the call: You can reschedule at no charge. If you cancel, you receive full booking credit or, at your request, a full refund. This includes exactly 24 hours before the start.
• More than 6 hours but less than 24 hours before the call: You can reschedule at no charge. If you cancel, you receive full booking credit. A refund is unavailable under this policy.
• Exactly 6 hours before the call: You can still reschedule at no charge. If you cancel instead, you forfeit the booking without a refund or credit.
• Less than 6 hours before the call: You can cancel, but the booking can no longer be rescheduled and you forfeit the booking without a refund or credit.

Booking credit is the amount paid for an eligible booking. You may apply it toward a future session at any time while Good Egg & Co. remains in business. Email hi@goodeggand.co to use it.

Booking, Cancellation & Rescheduling Terms
https://goodeggand.co/pages/booking-cancellation-rescheduling-terms

5. Late arrivals, missed calls and connection failures

Your time stays available until the scheduled end of your appointment. If you join late, we’ll chat for the time remaining. We count a booking as a no-show only after the full time block has passed without you joining. A no-show forfeits the session without a refund or credit.

If we cancel, or a failed phone or video connection prevents us from starting or completing the call, you choose a full refund, full booking credit or a new appointment at no extra charge. This applies even after the session starts. If you experience a connection failure, email us so we can arrange the option you prefer.

6. Conduct and recording

Treat one another with respect. We may end a session for racist remarks, sexual advances or other sexual misconduct, harassment, threats, abuse or comparable inappropriate behaviour. If we end your session for misconduct, we will issue a full refund for that session, including time already spent on the call.

Neither the host nor any participant may record any part of a session. This includes audio recordings, video recordings and screen recordings. Please disable automatic recording tools before joining.

7. Shopify, privacy and use of the website

Shopify hosts our storefront and enables checkout. Your booking is with Good Egg & Co. We provide the session and handle booking questions, cancellations and refunds. Shopify processes information when you browse and check out. Our Privacy Policy explains how personal information is handled and how to contact us about it.
https://goodeggand.co/policies/privacy-policy

You may use the website and booking materials for personal use. Good Egg & Co. and its licensors retain their rights in the site’s original content. Please do not reproduce it for commercial use without permission, impersonate another person, interfere with the booking system or access another customer’s information.

8. Your rights and changes to these terms

These terms respect your rights under applicable consumer law, including any right to cancel or receive a refund. The terms in effect when you book apply to that appointment.

For questions about these terms or help with a booking, email hi@goodeggand.co.