Booking, Cancellation & Rescheduling Terms

These booking rules explain when you can reschedule, receive booking credit, or request a refund.

All notice periods are measured backwards from the scheduled start time of your call, not from when you purchased the booking.

24 hours or more before your call

- You can reschedule, no questions asked.
- If you cancel, you receive the full booking value as credit toward a future booking.
- If you prefer a refund instead of booking credit, you can request one.

Exactly 24 hours before your call is included in this notice period.

Less than 24 hours, but more than 6 hours before your call

- You can reschedule.
- If you cancel, you receive the full booking value as credit toward a future booking.
- No refund is available.

Exactly 6 hours before your call

- You can still reschedule.
- If you cancel instead, no booking credit or refund is available.

Less than 6 hours before your call

- Rescheduling is no longer available.
- If you cancel, no booking credit or refund is available.

If you miss your call

No-shows forfeit the entire booked session.

What booking credit means

Booking credit is the value of your eligible cancelled booking, kept for you to use toward a future booking. It is not a cash refund.